This web site is owned and operated by Charis Slade at Name Art Limited who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the 'Contact Us' page or use the details below. Due to flexible working hours, email is the preferred mode of communication.
Our Contact details:
Name Art Limited
The Garden Studio, 12 Lansdowne Close, Dilton Marsh, Westbury, Wiltshire, BA13 4JH
Phone: 01225 220075
Email: Charis [at] NameArt [dot] co [dot] uk
Name Art is not VAT registered
Making a purchase could not be easier. Just browse the website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via PAYPAL or you can opt to pay by BACS, the bank details will be sent to you once you checkout, we can also accept cheques (made payable to Name Art Limited) or cash if collecting. Items will not be dispatched until full payment has been received.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will do our best to correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order.
All orders are shipped free of charge by Royal Mail or - in the case of framed prints - by Interlink.
Currently delivery is UK only. If you live overseas and would like to order, please do not hesitate to contact Charis and something can be arranged.
Each product is different, please look at the product description to find out it's lead time. If you need something sooner than the lead time states, or you are unclear about the lead time, please contact us BEFORE placing your order.
You will be sent an email to let you know when your order has been dispatched. You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Office hours are 9.30 to 3pm every day. Emails are checked regularly. If you need to reach us, please email us using the link on the 'Contact Us' page, alternatively, you can call on 01225 220075 (International +44 01225 220075) or fax us on or write to us at The Garden Studio, 12 Lansdowne Close, Dilton Marsh, Westbury, Wiltshire, BA13 4JH. United Kingdom. The phone is often on answer phone as we're printing...please leave a message and we'll reply quickly.
Name Art do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us'.
Please note that personalised goods cannot be returned or refunded unless they are faulty or if a mistake has been made on our behalf. Please check spellings carefully when ordering and checking proofs.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your (non-personalised) order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. Name Art Limited have a right to deduct an amount from the reimbursement (or charge the consumer) if he has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.